Shipping & Returns

Orders are typically processed within a few business days of checkout. During a drop, volume can push this toward the longer end. You will get a tracking email as soon as your order is on its way.

Most domestic U.S. orders arrive within 7–10 business days. Shipping cost is calculated at checkout based on your address and the option you choose.

Delivery estimates are not guarantees. Carrier delays, weather, and holiday volume are outside our control.

Where we ship internationally, delivery typically takes 7–21 business days. Any customs duties, import taxes, or brokerage fees are the customer’s responsibility and are not included in what you pay us. We cannot mark shipments as gifts or declare a lower value.

You can return most items within 30 days of delivery. To be accepted, items must be unworn, unwashed, free of odor and pet hair, and in original condition with any tags still attached.

Return shipping is paid by the customer. We recommend a tracked service — you are responsible for the item until it reaches us, and we cannot refund a return we never receive.

Start a return by emailing support@onemissioncollection.com with your order number and what you’re sending back. We will reply with the return address and instructions. Please don’t ship anything back before you hear from us — unannounced returns are difficult to match to an order.

Once your return arrives and passes inspection, we issue a refund to your original payment method within 5–10 business days. Your bank may take a few additional days to post it.

Refunds cover the price of the item. Original shipping is non-refundable, and the return postage you paid is not reimbursed, except where the return is our fault — see below.

If something arrives flawed, damaged in transit, or simply isn’t what you ordered, that’s on us. Email us within 30 days of delivery with your order number and a photo of the issue, and we will send a replacement or refund you in full — including shipping. You will not pay return postage in these cases, and often we won’t need the item back at all.

Please note that the intentional distressing, fading, and wash variation in some of our pieces is a design feature rather than a defect.

To keep things simple, we do not run a direct exchange process. If you need a different size or color, return the original for a refund and place a new order. That gets the right piece on its way to you right away rather than waiting on your return to arrive.

Check the size guide on the product page before ordering — it is the single best way to avoid this.

We cannot accept returns of gift cards, digital downloads such as wallpapers, or items marked final sale at the time of purchase. Items returned worn, washed, altered, or outside the 30-day window may be declined or refunded in part.

Contact us as soon as possible if you need to change or cancel an order. If your order has not been prepared for shipment yet we can usually help. Once it is being prepared we generally cannot stop it, and the 30-day return policy becomes your route instead.

If tracking shows delivered but the package isn’t there, check with neighbors and your building first, then contact the carrier to open a claim. Email us as well and we will help you chase it. We are not able to automatically replace packages the carrier has marked delivered, but we will not leave you to handle it alone.

Please double-check your shipping address at checkout. Orders sent to an address entered incorrectly and returned to sender can be reshipped once you cover the reshipping cost. If the package is not returned to us, we are not able to replace it free of charge.